Shop FAQ
Company Information
ABN : 39152371401
All transactions are processed in AUD
PRODUCT DESCRIPTIONS
Full On Line Subscription
A full subscription gives you 12 months exclusive access to all our online services for up to 5 users, this includes: Seasonal Colour + Trend Reports for Women and Men ( a total of 4 per year), Unisex Casualwear, Women’s Accessories, Womens and Men’s Runway Reports, our monthly online magazine SCOUTlook plus unlimited access to the Scout archives.
AUD $7,000.00
Hard Copies of Colour + Trend Reports
You can also order hardcopies of our Colour + Trend reports complete with accurate Pantone fabric swatches for all trends. As a subscriber you can purchase these hardcopies at a special discount rate of 10% off.
Single Reports AUD $1,700.00 + postage
Women’s 1Year Subscription
A full subscription gives you 12 months access to all our online services for women with up to 5 users, this includes: Seasonal Colour + Trend Reports for Women 2 x per year, Unisex Casualwear 2 x per year, Women’s Accessories x 2 per year, Womens Runway x 2 per year, online e- zine access to SCOUTlook, plus unlimited access to the SCOUT archives.
AUD $4,500.00
Men’s 1Year Subscription
A full subscription gives you 12 months exclusive access to all our online men’s services for up to 5 users, this includes: Seasonal Colour + Trend Reports x 2 per year, Unisex Casualwear x 2 per year, Men's Runway x 2 per year , online access to SCOUTlook our monthly e – zine plus unlimited access to the SCOUT archives.
AUD $3,200.00
Single Reports for Colour + Trend Report Men's, Womens and Unisex/Casual
Seasonal direction for colour, trend, mood, styling, fabrics, details and graphics.
AUD $950.00
Runway Reports
Highlights all that's new on the runways of Paris, Milan, London and New York. Hottest key looks and trends are identified from the seasonal shows, including accessories.
Single Report AUD $375.00
SCOUTLook
Available as a 12month membership you receive 11 editions of our e-zine which gathers information and images on what's trending globally right NOW! Featuring fast track retail/street/pop culture/prints + graphics/ travel/exhibitions + events.
Annual Subscription (11 editions) AUD $250.00
Accessories Reports
Comprehensive Womens accessory trend report focuses on all key categories:- shoes, bags, hats, glasses, jewellery, scarves and wraps.
Single Report AUD $375.00
Shipping costs
We charge a flat rate of AUD $25.00 for every domestic (Australian) order placed regardless of quantity and any overseas order will be charged at $100 per order.
Delivery time frame is approximately 7 working days for domestic orders and 10 days for overseas orders.
Shipping Destinations
We use Australia Post and UPS Pty Ltd to ship goods on our behalf throughout Australia and internationally please contact us on +61 2 9876 9000 to enquire about any special orders or requirements.
Shipping and Delivery Policy
We deliver products Australia wide using UPS PTY LTD. Shipping costs can be influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched within 2 business days and shipping times are estimated at between 5-7 business days depending on your location within Australia.
Customer Service Policy
SCOUT Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.
Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days via email to arrange an agreeable alternative item, a backorder or a full refund.
Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a full refund, exchange or credit where goods are faulty, have been wrongly described and or are different to the product purchased on the website.
Security Policy
When purchasing from SCOUT Australia your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre via info@scout.com.au